Return & Replacement Policy

1. What is covered

You can request a replacement or a full refund within 7 days of delivery (or store pickup) if:

• The product arrived physically damaged.
• The product does not work or has a manufacturing defect.
• You received a different product, model or colour from what you ordered.
• The product is not compatible with the phone model you told us before purchase.

2. How to request a return

• Message us on WhatsApp (+91 98500 07981) within 7 days of delivery with your name, order details and clear photos or a short video of the issue.
• We reply within 1 working day and arrange a courier pickup or ask you to return the item to our store.
• The product must be returned with its original box, all accessories and the bill.

3. Return shipping

For damaged, defective or wrong items, we bear the return shipping cost. If a courier pickup is not available at your PIN code, we will reimburse the reasonable cost of sending the item back to us.

4. Replacement or refund

Once we receive the item and confirm the issue (usually within 2 working days), we dispatch a replacement, or, if you prefer or the item is out of stock, refund the full amount as per our Cancellation & Refund Policy.

5. Not covered

• Change of mind on opened products.
• Opened earbuds and earphones, for hygiene reasons, unless defective or the wrong item was sent.
• Damage caused after delivery: drops, liquid, misuse or unauthorised repair.
• Requests made more than 7 days after delivery. After 7 days, defects are handled under the brand warranty, where one applies, and we help you with the claim.

6. Contact

BudgetPhoneWala Accessories, Chowk, Bhadule Rd, Navi Peth, Chouphala, Pandharpur, Maharashtra, 413304. Phone / WhatsApp: +91 98500 07981. Email: budgetphonewala@gmail.com. Hours: Monday to Sunday, 10:00 AM to 9:00 PM IST.